As soon as the order is confirmed (recorded and paid), we will carefully prepare it in the shortest delay. The order is shipped the same day or within 24Hrs maximum (excl. weekends and bank holiday). Delivery delay varies from 1 to 3 working days for France (5 to 8 days for Corsica) and from 2 to 6 days abroad (1st carrier visit). If ever the delivery delay exceeds 7 days, you have the possibility to cancel your order in sending us a registered letter with acknowledgment receipt. In this case, we will refund the totality of your payment except the return costs which are at your charge (article L.121-20).
For France (excluding the island of Corsica), we propose you an Express delivery service: 24 Hrs for 25€ incl. taxes.
Please note that if some products require longer delivery delays, we will contact you in the shortest delay and will discuss with you to find an agreement regarding your order.
All our parcels are carefully packed with dedicated materials and an especially designed packaging for champagne. The seriousness and competence of our carrier partners allow us to avoid almost any damaged parcels and bottles.
Our sendings are shipped by one of our partners:
- LA POSTE using the COLISSIMO SUIVI.
- The carriers CALBERSON, from the international group GEODIS
- France EXPRESS.
Parcels are directly delivered to the address given.
All our sendings are insured for their real value, against break and theft.
Currently, we deliver champagne to the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italia (except Sardinia and Sicilia: please contact us), Ireland, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (and its islands), Sweden, Switzerland, UK.
Shipping cost participation (all taxes inclusive):
Metropolitan France (Standard delivery 24Hrs to 72Hrs): 15€
Metropolitan France – Excl. The island of Corsica (Express delivery 24Hrs): 25€
Corsica: 18€ per 6 bottles
DOM (Guadeloupe, Saint Barthélémy, Saint Martin, Martinique, Reunion, Guyane, Mayotte, Saint-Pierre et Miquelon): 98€ per 6 bottles.
TOM (New Caledonia, French Polynesia, Wallis and Futuna): 225€ per 6 bottles
ATTENTION, for shippings to DOM-TOM, the orders are paid without taxes, and the recipient will have to pay local taxes which can reach up to 50% of the total amount of the order.
AUSTRIA: 25€ from 1 to 6 bottles, then 12€ per 6 bottles
BELGIUM: 23€ from 1 to 6 bottles, then 10€ per 6 bottles
BULGARIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
CROATIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
CZECH REPUBLIC: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
DENMARK: 29€ from 1 to 6 bottles, then 12€ per 6 bottles
ESTONIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
FINLAND: 29€ from 1 to 6 bottles, then 12€ per 6 bottles
GERMANY: 23€ from 1 to 6 bottles, then 10€ per 6 bottles
GREECE: 29€ from 1 to 6 bottles, then 12€ per 6 bottles
HUNGARY: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
ICELAND: 78€ per 6 bottles
ITALIA: 25€ from 1 to 6 bottles, then 12€ per 6 bottles
IRELAND: 29€ from 1 to 6 bottles, then 12€ per 6 bottles
LATVIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
LITHUANIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
LUXEMBURG: 23€ from 1 to 6 bottles, then 10€ per 6 bottles
MALTA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
NETHERLAND: 23€ from 1 to 6 bottles, then 10€ per 6 bottles
NORWAY: 56€ from 1 to 6 bottles, then 16€ per 6 bottles
POLAND: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
PORTUGAL: 25€ from 1 to 6 bottles, then 12€ per 6 bottles
ROMANIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
SLOVAKIA: 32€ from 1 to 6 bottles, then 16€ per 6 bottles
SLOVENIA: 32€ from 1 to 6 bottles, than 16€ per 6 bottles
SPAIN: 25€ from 1 to 6 bottles, then 12€ per 6 bottles
SPANISH ISLANDS: 90€ from 1 to 6 bottles, then 20€ per 6 bottles
SWEDEN: 29€ from 1 to 6 bottles, then 12€ per 6 bottles
SWITZERLAND: 34€ per 6 bottles
UK: 25€ from 1 to 6 bottles, then 12€ per 6 bottles
Shipping cost participation will be automatically calculated in your basket once you have chosen the country of delivery.
Please note that the products with "Free delivery" logo offer you a free delivery in Metropolitan France.
If you are not available at the delivery time, a calling card will be left into your mail box. Thus, you will contact the carrier to the address given and find with him another free delivery time or you can directly go to their local offices to collect your parcels.
Important: If your champagne cannot be delivered due to your fault (no possibility to enter the front door because you did not informed us of your digital code, or if you did not give us your telephone number to call you, or if you do not answer to the carrier following the calling card left to you) and would result in the return of the champagne to our warehouse, should you wish to be delivered another time, all the shipping cost remains at your charge (return cost and new shipping cost). We remind you that all the parcels transit at the addressee’s risk, so you must be very careful when you receive the parcel.
Despite all the care and precaution we invest on our packaging, our parcels can be, in some rare occasions, damaged and some bottles broken. The customer commit himself to proceed to a full control of each parcel when the carrier delivers the parcels: the customer must ensure, with the carrier, that the content of the parcels is in good condition, and write the necessary reserves and the delivery note. If the customer does not write any reserve, he cannot be entitled to any complaint and ask for a reimbursement of the broken bottles and missing parcel(s).
Please contact us on 0033 4 68 66 66 66 or by email. We’ll make our possible to track your order and answer you shortly.
You simply have to write your reserves on the shipping note (delivery document) mentioning the number of parcel(s) received. Following your reserves and contact by telephone or email, we will organise another sending as soon as possible.
You simply have to write your reserves on the shipping note (delivery document) mentioning the broken bottle(s) or parcel(s) that you refuse. Following these reserves, you will contact us by email and we will immediately send another bottle(s) or parcel(s).
Our company can not be held liable for damages suffered to the goods once it is owned by the client (in example: poor storage conditions of champagne by the client etc ...)
Return requested by the customer.
According to the Consumer’s code statement of the article L121.16, the buyer have a 14 days delay from the date of the delivery to return the goods in correct conditions, in the original packaging with the original invoice (for an exchange or reimbursement) with no penalty charge except the return fees. If the customer wishes to be reimbursed, the price of the bottle(s) (excl. shipping cost) will be paid within 15 days following the date of return of the goods to our warehouse. Before the return of the goods, the customer will have to inform us in writing our company of its decision. Finally, following the delivery of its order, if the customer notes a problem due to our company’s fault (mainly a different product than ordered), we commit to replace at our charge the product sent wrongly.
Automatic return of the goods due to the addressee’s fault:
Once one of our carrier inform us that he cannot deliver an order, we immediately contact the customer in order for him to be delivered in the shortest delay and to avoid such return procedure. Indeed, according to the law, if the goods cannot be delivered due to the addressee’s fault, carriers are obliged to keep the goods for 8 days maximum. If it exceeds 8 days, the parcels are sent back to us, generating expensive return costs.
For some references, a minimum number of bottles is required. It is indicated on the item’s description.
All our products are limited in quantity, except if we already committed ourselves for the product and sale in-between time. Exceptionally, if a product is no longer available, we will immediately reimburse the customers of the according amount.
All the content of this website, including the graphics, pictures, texts, animations, logos and icons and formattings are under the exclusive property of our company, excluding the brand’s logos and content belonging to our suppliers and partners. Any copy, distribution, modification, download or publication of any content from our website, even partially, is totally forbidden unless otherwise stated by us. If this is not respected, the infringer will be punished according to intellectual property law, article L.3335-2. The infringer would engage its civil and criminal responsibilities and would be subject to a legal action.
Product’s pictures shown our website www.enviedechamp.com are not contractual. Our responsibility would not be engaged if an error appears on these pictures. The champagne we sell is for private purpose only and cannot be sold by our customers.
None of the two parts (customer and our company) will have failed to its contractual obligations if the contract is delayed, restraint in the eventuality of extreme conditions. Is considered as extreme condition any fact or unexpected event, unavoidable, beyond the responsibility of one of the two parts despite all their efforts. Should one of the two parts is under such circumstances, it will have to inform the other part within 10 working days following the date of the fact. The two parts will then get in touch together within a month unless it is possible to find an agreement and determine how the execution of the contract can be pursued. If the extreme condition last more than 3 months, the present terms and conditions will be cancelled by the injured party. Usually, is considered as extreme conditions by justice courts: blocking of the means of transport and suppliers, earthquakes, fires, storms, floods, thunders, blocking of the means of communication beyond the control of the two parts.
We inform you that we take all the necessary precautions and measures to secure your personal data from a third part. Nevertheless, we cannot be liable in the event of such situation happens.
We remind you that none of your banking data pass through via our website. Once a customer confirms his payment, he is automatically transferred on the online bank’s secured desk of the Banque Populaire: CyberPlus Payment 3D SECURE.
As part of our trade relations, www.enviedechamp.com regularly communicates with their customers, once they have accepted to be informed of their newsletters and promotions during the registration process. At any time, you can un-subscribe our website’s trade information and close your customer account. You can proceed to this in contacting us by email.
Our terms and conditions are subjected to the application of the french law. In case of dispute, the customer may contact our company to find an amicable solution. If the dispute persists, the trade Court of Perpignan, France, is only accepted.
Standard: +33(0) 04.68.66.66.66
Sales service: +33(0) 04.68.66.06.62
B to B service: +33(0) 04.68.66.06.60
Aftersales service: +33(0) 04.68.66.06.61
Fax: +33(0) 04 68 61 41 28