Delivery : our options and prices

Ships within 24 hours*.All orders placed before 11:00 a.m. are dispatched the same day
Delivery times

48H-72H** for France (5 to 8 days for Corsica)
24H** EXPRESS for France (excluding Corsica)
2 to 6 days** for Europe (except Greece: 10 days)

* Excluding weekends and public holidays ** Working days

As soon as the order is confirmed (recorded and paid), we will carefully prepare it in the shortest delay. The order is shipped the same day or within 24Hrs maximum (excl. weekends and bank holiday). Delivery delay varies from 1 to 3 working days for France (5 to 8 days for Corsica) and from 2 to 6 days abroad (1st carrier visit). If ever the delivery delay exceeds 7 days, you have the possibility to cancel your order in sending us a registered letter with acknowledgment receipt. In this case, we will refund the totality of your payment except the return costs which are at your charge (article L.121-20).
For France (excluding the island of Corsica), we propose you an Express delivery service: 24 Hrs for 25€ incl. taxes.
Please note that if some products require longer delivery delays, we will contact you in the shortest delay and will discuss with you to find an agreement regarding your order.
All our parcels are carefully packed with dedicated materials and an especially designed packaging for champagne. The seriousness and competence of our carrier partners allow us to avoid almost any damaged parcels and bottles.

Our parcels are shipped by one of our partners:

-  LA POSTE using the COLISSIMO SUIVI.
-  The carriers CALBERSON, from the international group GEODIS
-  France EXPRESS.
-  Chronopost and DPD
 
Parcels are directly delivered to the address given. 
All our sendings are insured for their real value, against break and theft. 

Champagne

SHIPPING TO 30 COUNTRIES

Currently, we deliver champagne to the following countries:
 
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italia (except Sardinia and Sicilia: please contact us), Ireland, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (and its islands), Sweden, Switzerland.

DELIVERY CHARGES

Please note that these prices include the french VAT (20%). Once you are logged in, in accordance with the new European VAT laws, the VAT rate of your order will be updated by applying the VAT rate in force in your country of delivery.

Livraison France Métropolitaine Champagne

For mainland France (excluding Corsica)

Orders placed before 11:00 am on weekdays are dispatched the same day.

Shipping cost participation for FRANCE (French VAT included):

  • Pick up delivery : 4 per bottle for classic delivery (48H-72H) or 10€ per 3 bottles for express delivery (24H)
  • Standard delivery (48Hrs to 72Hrs in Metropolitan France): fixed price of 16€
  • Express delivery 24Hrs (for every order placed the day before, before 11am / for Metropolitan France – Excl. The island of Corsica): fixed price of 26€
  • Express delivery before 10am (for every order placed the day before, before 11am / for Metropolitan France – Excl. The island of Corsica) : fixed price of 32€ttc.
  • Delivery on personalized appointment 24/7. You can choose the date of delivery (from the next day up to 7 days following your order).
    Two hours time slot delivery from Monday to Saturday, between 8:00 am and 10:00 pm, and on Sunday between 9:00 am to 1:00 pm according to the city of delivery. This customized delivery option is subject to a fixed price of 29€.
Livraison Champagne Corse

For Corsica and DOM-TOM

  • Corsica: 18€ per 6 bottles for Standart Delivery and 41€ per 6 bottles for Express Delivery.
  • DOM (Guadeloupe, Saint BarthélémySaint Martin, Martinique, Reunion, Guyane, Mayotte, Saint-Pierre et Miquelon): 98€ per 6 bottles.
  • TOM (New Caledonia, French Polynesia, Wallis and Futuna): 225€ per 6 bottles

ATTENTION, for shippings to DOM-TOM, the orders are paid without taxes, and the recipient will have to pay local taxes which can reach up to 50% of the total amount of the order.

Livraison Europe Champagne

Abroad

STANDARD DELIVERY IN EUROPE :

Delivery times are 2 to 6 working days for Europe (except Greece: 10 days).
Delivery costs are automatically calculated in your basket once you have validated the country of delivery for your order.
Our international rates are per 6 bottles. Please note that the VAT rate of your order will be updated by applying the VAT rate in force in your country of delivery

  • Germany – Belgium- Netherland - Luxembourg : 24€ from 1 to 6 bottles, then 11€ per 6 bottles
  • Austria – Spain – Italy – Portugal : 26€ from 1 to 6 bottles, then 13€ per 6 bottles
  • Denmark – Finland – Greece – Southern Ireland – Sweden : 30€ from 1 to 6 bottles, then 13€ per 6 bottles
  • Croatia – Bulgaria – Estonia – Hungary – Latvia – Lithuania – Poland – Czech republic – Romania – Slovakia – Slovenia : 34€ from 1 to 6 bottles, then 17€ per 6 bottles
  • Iceland : 78€ per 6 bottles
  • Spanish Islands 90€ per 6 bottles
  • Switzerland : 34€ per 6 bottles 

Please note that in Switzerland, customs fees may be required upon receipt of the bottles; in this case, you just need to send us by mail the customs documents attesting the payment of these taxes and we will refund the French VAT of 20%.

EXPRESS DELIVERY IN EUROPE :

Delivery times vary from 1 to 3 days depending on the destination city (please contact us for exact delivery times).

  • Germany – Belgium- Netherland - Luxembourg : 76€ per 6 bottles
  • Austria – Spain – Great Britain – Northern Ireland – Italy – Portugal : 88€ per 6 bottles
  • Denmark – Finland – Greece – Southern Ireland – Sweden : 99€ per 6 bottles
  • Croatia – Bulgaria – Estonia – Hungary – Latvia – Lithuania – Poland – Czech republic – Romania – Slovakia – Slovenia : 129€ per 6 bottles
  • Switzerland : 134€ per 6 bottles 

Please note that in Switzerland, customs fees may be required upon receipt of the bottles; in this case, you just need to send us by mail the customs documents attesting the payment of these taxes and we will refund the French VAT of 20%.

Please note that the products with "Free delivery" logo offer you a free delivery in Metropolitan France.

Livraison Champagne

IN CASE OF ABSENCE

If you are not available at the delivery time, a delivery notice will be left in your letterbox. You can then either contact the carrier (whose contact details appear on the delivery notice) to arrange a new delivery date for your champagne order, or go directly to the carrier to collect your parcels. Please note that if the shipment was made by La Poste or Chronopost, you can pick up your parcels at your usual post office or parcel relay.

livraison champagne

IN THE EVENT OF NON-DELIVERY OF CHAMPAGNE

Important: If your champagne cannot be delivered due to your fault (no possibility to enter the front door because you did not informed us of your digital code, or if you did not give us your telephone number to call you, or if you do not answer to the carrier following the calling card left to you) and would result in the return of the champagne to our warehouse, should you wish to be delivered another time, all the shipping cost remains at your charge (return cost and new shipping cost).

We remind you that all the parcels transit at the addressee’s risk, so you must be very careful when you receive the parcel.

Despite all the care and precaution we invest on our packaging, our parcels can be, in some rare occasions, damaged and some bottles broken. The customer commit himself to proceed to a full control of each parcel when the carrier delivers the parcels: the customer must ensure, with the carrier, that the content of the parcels is in good condition, and write the necessary reserves on the delivery note and contact us within 24H. If the customer does not write any reserve, he cannot be entitled to any complaint and ask for a reimbursement of the broken bottles and missing parcel(s).

Delivery delay?
Please contact us on 0033 4 68 66 66 66 or by email. We’ll make our possible to track your order and answer you shortly.
 
Incomplete order?
You simply have to write your reserves on the shipping note (delivery document) mentioning the number of parcel(s) received. Following your reserves and contact by telephone or email, we will organise another sending as soon as possible.

Broken bottle(s)?
You simply have to write your reserves on the shipping note (delivery document) mentioning the broken bottle(s) or parcel(s) that you refuse. Following these reserves, you will contact us by email and we will immediately send another bottle(s) or parcel(s).

The transfer of ownership to the customer takes place at the moment of actual delivery of the parcel(s), after verification of the parcel(s) by the customer. Our company can not be held liable for damages suffered to the goods once it is owned by the client (in example: poor storage conditions of champagne by the client etc ...)

modalite-retour-champagne

RETURN POLICY

Return requested by the customer

According to the Consumer’s code statement of the article L121.16, the buyer have a 14 days delay from the date of the delivery to return the goods in correct conditions, in the original packaging with the original invoice (for an exchange or reimbursement) with no penalty charge except the return fees. If the customer wishes to be reimbursed, the price of the bottle(s) (excl. shipping cost) will be paid within 15 days following the date of return of the goods to our warehouse. Before the return of the goods, the customer will have to inform us in writing our company of its decision. Finally, following the delivery of its order, if the customer notes a problem due to our company’s fault (mainly a different product than ordered), we commit to replace at our charge the product sent wrongly.

Livraison Rapide Bouteilles Champagne

Automatic return for non-delivery attributable to the recipient

Once one of our carrier inform us that he cannot deliver an order, we immediately contact the customer in order for him to be delivered in the shortest delay and to avoid such return procedure. Indeed, according to the law, if the goods cannot be delivered due to the addressee’s fault, carriers are obliged to keep the goods for 8 days maximum. If it exceeds 8 days, the parcels are sent back to us, generating expensive return costs.


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