FREQUENTLY ASKED QUESTIONS

Got a question? You’ll surely find the answer below…

 

How to order champagne?
 
In order to make your choice among our 60 brands and more than 1000 references, you simple have to run though the various headers on the top of the home page. Our selection of champagne are classified by Brand, Type of champagne (Brut, Rosé, Millesime etc…), price and contenant (bottle size). You also have the possibility to order gift boxes, should you wish to offer champagne to a friend, a relative or to thank a customer. Once you have chosen your champagne, you will need to choose the quantity of bottle you need, and add it to your basket. You can repeat this operation as many time as you wish to fill in your basket. Each time you add a product to your basket, we propose you to continue your selection, or to finalise your order in order to proceed to the payment by the mean of your choice.
At any time, you can visualise the content of your basket in clicking on the link “My basket” on the top right corner of the Home page.
If you choose to finalise your basket, you will see its details, which you could modified again as many time as you wish. When the content of your basket suits you, you must validate it and we will then ask you to identify or to register in order to collect the shipping address you wish. You will then have to select your mean of payment (credit cart, check or bank transfer). You will then receive a confirmation message of your order once the payment has been proceeded.
 

How to make a gift?
 
With our Website www.enviedechamp.com, you have the possibility to order champagne in order to offer it to one of your relative, a friend and to thank a customer in example.
In order to do so, you will simply have to complete the address of the addressee in the dedicated area. Should you wish, you will also have the possibility to send a personalised message to your order that we print on our gift cards. You also can send a gift to multiple addresses !
 
 
Business Service
 
Our flexibility allows us to quickly answer to every targeted needs of companies : an event to organise, a product launch, a business meeting, to thank a customer, to reward an employee, to organise a contest…
Champagne is the ideal gift, perennially fashionable and rewarding, for the one who offer as well as the one who receive. We can also organise the sending in advance, or use our 24 hours Express service for a delivery within 24 hours in metropolitan France exclusively excluding the Corsica Island.
 
 
Is my online paiement secured?
 
Absolutely. Our Website www.enviedechamp.com has subscribed a transaction secured program on the Internet “Verified by Visa” for Visa and “MasterCard SecureCode” for MasterCard with 3D SECURE device.
We have chosen this additional secured option for online payment using a credit card. This option allows you to be protected even more at the highest level against fraud and misuse of your credit card when you purchase on the Internet.
 

What are the various shipping options offered?
 
We offer you the possibility to choose between the standard shipping option (48hrs to 72Hrs), the Express shipping option (24Hrs for metropolitan France only excl. the island of Corsica). You are directly delivered to the address given once you have placed your order. Our Champagne is shipped by carrier, currently we work with the following partners : La Poste (French Post services), Chronopost, France Express and Geodis Calberson.
  

Can I be delivered on a Saturday?
 
You’re not available during the week (Monday to Friday) ? Thanks to the flexibility of our delivery network, you can now choose to be delivered on Saturday morning. In order to do so, you will have to advice us in writting it on the delivery instructions.
 

What are the paiement options accepted?
 
On www.enviedechamp.com, you can choose the payment option which suits you best : by credit card directly on our Website, by bank check, or by bank transfert. As soon as we have received your payment, we organise the sending of your order, knowing that the payment by credit card is faster as it is immediate.
 
 
How do I know that my order has been recorded?
 
There’s nothing more simple. As soon as you have completed your order and chosen your mean of payment, we send you an email confirming that your order has been recorded, to the email address you have given us once you have subscribed on our Website.
 

What are the delivery delay?
 
As soon as we have received your order and your payment, we send your order within 24Hrs (excl. weekends and bank holiday). According to the delivery option choosen (Standard, Express), you will be delivered within 24Hrs to 72Hrs (working days).
 

Can I track my order?
 
You will have the possibility to track your order at any time, using the tracking link sent by email.
 
 
What can I do in case of delivery problem? delay, incomplete order, broken bottle…
 
In case of delivery problem, no panic ! there’s always a solution.
 
Delivery delay?
Please contact us on 0033 4 68 66 66 66 ou by email.
 
Incomplete order?
You simply have to write your reserves on the shipping note (delivery document) mentioning the number of parcel(s) received. Following your reserves and phone call, we will organise another sending as soon as possible.
 
Broken bottle(s)?
You simply have to write your reserves on the shipping note (delivery document) mentioning the broken bottle(s) or parcel(s) that you refuse. Following these reserves, we will immediately send another bottle(s) or parcel(s).
 
 
What can I do if I or the addressee is not available during the delivery?
 
Our carrier deliver your order and you or your addressee are not available?
No problem : a calling card is given to the addressee informing him of the telephone number of the carrier, in order to organise another free delivery time. Your parcel(s) are kept up to 8 days in their warehouse. Beyond this delay, the parcel(s) are sent back to us, generation return shipping costs.
 
 
How do I know if my gift has been received?
 
In contacting us by email or by telephone on 0033 4 68 66 66 66, we will answer your question very quickly.
 

How to be informed of our latest news and promotions?
 
We offer you the possibility to be informed in priority of all our latest new products and on-going and forthcoming promotions. In order to do so, you simply have to register our newsletter. Therefore, you will not miss any opportunity !
 

How to contact our customer service ?
 
At any time, you can contact our customer service : either by email, telephone or fax. Our dedicated team will be pleased to answer any question shortly.
 
Email : click here
Telephone : 00 33 4 68 66 06 61
 

How to modify my order?
 
You wish to complete or modify your order? If it is not already packed, we’ll do it with pleasure. You can contact us on 0033 4 68 66 66 66 or by email.
 

How can I receive my invoice ?
 
Once your order is sent, you will have your invoice in your account. It is never included in our parcels
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CUSTOMER SERVICE
Our team at your service

Standard: +33(0) 04.68.66.66.66

Sales service: +33(0) 04.68.66.06.62

B to B service: +33(0) 04.68.66.06.60

Aftersales service: +33(0) 04.68.66.06.61

Fax: +33(0) 04 68 61 41 28

Email: contact@enviedechamp.com

WHY ORDER WITH US ? 10 REASONS TO CHOOSE THE ONLINE LEADER SINCE 2004
PRICES AND DELIVERY CONDITIONS Delivery in Metropolitan France : only 15€
And in Europe from 23€
SECURED PAYMENT Payment by card (3D SECURE secured payment system) VISA, CB, MASTERCARD, AMERICAN EXPRESS...bank check, bank transfer and PAYPAL.

Abuse of alcohol is dangerous for health - Drink responsibly / Sale is forbidden if you are below the legal age in your country.
©2014 The Champagne specialist since 2004 All Rights Reserved. Creation : bPolNet - Référencement Digital Adgency

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